Privacy Policy

Last updated September 9, 2026

chapootu ("we", "us") sells physical cat products through chapootu.com and our iOS app. This page explains what we collect when you shop with us, and why.

What we collect

To fulfil an order: your name, delivery address, phone number, and (if you provide one) email address, plus what you ordered and how you paid.
If you create an account: the same contact details, kept so you don't have to retype them next time, plus your order history and loyalty progress.
Basic usage data: which pages and products you view, and cart/checkout actions, so we can tell what's working. This is not linked to your identity unless you're signed in.

We never ask for card numbers. Cash on Delivery is paid to the courier directly; Binance Pay and Whish Money are confirmed manually via a QR code you scan yourself — we don't process or store any payment credentials.

How we use it

Solely to take your order, arrange delivery, send you an order confirmation (by email and/or WhatsApp if you gave us those details), and — if you're a returning signed-in customer — track loyalty rewards. We don't sell, rent, or share your data with advertisers or other third parties.

Where it's stored

On infrastructure we operate and control ourselves — not a third-party cloud platform. Backups are kept for a limited time to protect against data loss and are not used for any other purpose.

Your choices

If you have an account, you can permanently delete it at any time from Your Account → "Delete my account." This removes your account and profile entirely. Your past orders are kept as delivery/business records (needed for accounting and fulfilment history) but are no longer linked to your identity once your account is deleted.

You can also always check out as a guest without creating an account at all.

Questions

Reach us any time via the contact details on chapootu.com.