Last updated September 9, 2026
Satisfaction guaranteed. If something's wrong with your order — damaged, not as described, or you've simply changed your mind — get in touch within 7 days of delivery and we'll sort it out: a replacement, a refund, or store credit, whichever makes sense.
This is a real conversation, not an automated form — reply to your order confirmation (email or WhatsApp), or reach us via the contact details on chapootu.com, with your order number. We'll arrange next steps directly with you, including pickup if the item needs to come back to us.
Refunds are made back the same way you paid — cash arrangement for Cash on Delivery orders, or back through Binance Pay / Whish Money for those payment methods.
Normal wear from use, or a change-of-mind request outside the 7-day window — though if it's a special case, ask us anyway; we'd rather work it out with you than not.